You have the right to file a complaint against Residential Mortgage Loan Originators, Mortgage Companies, Financial Services Companies, Auxiliary Mortgage Loan Activity Companies, and Independent Contractor Loan Processors and Underwriters licensed under Texas Finance Code Chapter 156, Residential Mortgage Loan Company and Residential Mortgage Loan Originator Licensing and Registration Act;
Residential Mortgage Loan Originators and Mortgage Bankers under Texas Finance Code Chapter 157, Mortgage Banker Registration and Residential Mortgage Loan Originator License Act;
Residential Mortgage Loan Servicers Under Texas Finance Code Chapter 158, Residential Mortgage Loan Servicer Registration Act;
a state savings bank if you feel you have been wronged in any way regarding your financial dealings and or transactions.
To file a complaint, please read and follow the instructions below carefully. If you have any questions or if you need clarification please contact us.
Please note that the Department maintains the Recovery Fund to assist consumers who have been financially harmed by a licensed individual referenced above. A Recovery Fund claims may be filed against individuals who were properly licensed at the time of the financial harm and who participated in the fund. For more information about the Recovery Fund, please consult subchapter F of the Residential Mortgage Loan Company and Residential Mortgage Loan Originator Licensing and Registration Act “Statutes and Regulations” link found under Statutes and Rules.Notice in Spanish
|Complaint Form and Instructions||FORMAT|
|English Complaint Form and Instructions (ONLINE SUBMISSION)|
|English Complaint Form and Instructions (FAX/MAIL SUBMISSION)|
|Spanish Complaint Form and Instructions (EMAIL SUBMISSION)|
|Spanish Complaint Form and Instructions (FAX/MAIL SUBMISSION)|
Texas law requires the Department to receive a person's signed, written complaint before it may investigate the complaint. If you wish to file a complaint, please review the information above about the complaint process and use the complaint form as directed.
Below is the contact information of other state and federal governmental organization that may assist you with mortgage loan issues.
|Federal Consumer Financial Laws||Consumer Financial Protection Bureau||(855) 411-2372|
|Bank or Financial Institution||Federal Financial Institutions Examination Council||Online Inquiry|
Federal Savings Banks
|Office of the Comptroller of Currency||214-720-0656
|State Commercial Banks||Texas Department of Banking||512-475-1300
|State Savings Banks||Texas Department of Savings and Mortgage Lending||512-475-1350
|Banks that no
|Federal Deposit Insurance Company (FDIC) – Dallas||800-568-9161 (Toll-free)|
|First Lien/Second Lien
and Mortgage Bankers
|Texas Department of Savings and Mortgage Lending||512-475-1350
|US Department of Housing and Urban Development||202-708-1112|
|Real Estate Brokers
Real Estate Inspectors,
|Texas Real Estate Commission||512-936-3000|
|Real Estate Appraisers||Texas Appraiser Licensing And Certification Board||512-936-3001|
|Land Surveyors||Board of Professional Land Surveying||512-452-9427|
|Manufactured Housing||Texas Department of Housing and Community Affairs||512-475-2200|