Consumer Complaints
Consumer Complaints Against Mortgage Related Companies and Individuals Doing Business in Texas
You have the right to file a complaint against Residential Mortgage Loan Originators, Mortgage Companies, Financial Services Companies, Auxiliary Mortgage Loan Activity Companies, and Independent Contractor Loan Processors and Underwriters licensed under Texas Finance Code Chapter 156, Residential Mortgage Loan Company and Residential Mortgage Loan Originator Licensing and Registration Act;
or
Residential Mortgage Loan Originators and Mortgage Bankers under Texas Finance Code Chapter 157, Mortgage Banker Registration and Residential Mortgage Loan Originator License Act;
or
Residential Mortgage Loan Servicers Under Texas Finance Code Chapter 158, Residential Mortgage Loan Servicer Registration Act;
or
a state savings bank if you feel you have been wronged in any way regarding your financial dealings and or transactions.
Investigation
Recovery Fund
Please note that the Department maintains the Recovery Fund to assist consumers who have been financially harmed by a licensed individual referenced above. A Recovery Fund claim may be filed against individuals who were properly licensed at the time of the financial harm and who participated in the fund.
Consumer Complaints Contact Information
Below is the contact information of other state and federal governmental organization that may assist you with mortgage loan issues.
Financial Services
Consumer Financial Protection Bureau
(855) 411-2372
Mortgage Originators
Department of Savings and Mortgage Lending
512-475-1350
877-276-5550 (Toll-free)
Banks
Federal Financial Institutions Examination Council
Office of the Comptroller of Currency
214-720-0656
800-613-6743 (Toll-free)
Texas Department of Banking
512-475-1300
877-276-5554 (Toll-free)
Department of Savings and Mortgage Lending
512-475-1350
877-276-5550 (Toll-free)
Federal Deposit Insurance Company (FDIC) – Dallas
800-568-9161 (Toll-free)
Other Related Areas
US Department of Housing and Urban Development
202-708-1112
Texas Real Estate Commission
512-936-3000
Texas Appraiser Licensing And Certification Board
512-936-3001
Texas Board of Professional Engineers and Land Surveyors
512-440-7723
Texas Department of Housing and Community Affairs
512-475-2200
Texas Department of Insurance
800-252-3439
Office of Consumer Credit Commissioner
800-538-1579
News & Notices
Upcoming Events
November 4, 2024
November 11, 2024
November 28, 2024 - November 29, 2024
December 24, 2024 - December 26, 2024
January 1, 2025
Department of Savings and Mortgage Lending
Hector Retta, Commissioner
Savings and Mortgage Lending
State of Texas
Promote and protect a healthy mortgage lending environment in Texas.
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External links to other sites are intended to be informational only and do not have the endorsement of the Department of Savings and Mortgage Lending.