Consumer Complaints Against Mortgage Related Companies and Individuals Doing Business in Texas

You have the right to file a complaint against Residential Mortgage Loan Originators, Mortgage Companies, Financial Services Companies, Auxiliary Mortgage Loan Activity Companies, and Independent Contractor Loan Processors and Underwriters licensed under Texas Finance Code Chapter 156, Residential Mortgage Loan Company and Residential Mortgage Loan Originator Licensing and Registration Act;

or

Residential Mortgage Loan Originators and Mortgage Bankers under Texas Finance Code Chapter 157, Mortgage Banker Registration and Residential Mortgage Loan Originator License Act;

or

Residential Mortgage Loan Servicers Under Texas Finance Code Chapter 158, Residential Mortgage Loan Servicer Registration Act;

or

a state savings bank if you feel you have been wronged in any way regarding your financial dealings and or transactions.

To file a complaint, please read and follow the instructions below carefully. If you have any questions or if you need clarification please contact us.

Investigation

Texas law requires the Department to receive a person’s signed, written complaint before it may investigate the complaint. If you wish to file a complaint, please review the information above about the complaint process and use the complaint form as directed.

Recovery Fund

Please note that the Department maintains the Recovery Fund to assist consumers who have been financially harmed by a licensed individual referenced above. A Recovery Fund claim may be filed against individuals who were properly licensed at the time of the financial harm and who participated in the fund.

Consumer Complaints Contact Information

Below is the contact information of other state and federal governmental organization that may assist you with mortgage loan issues.

Financial Services

Consumer Financial Protection Bureau (855) 411-2372

Mortgage Originators

Department of Savings and Mortgage Lending
512-475-1350
877-276-5550 (Toll-free)

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